Last Updated: 17-06-2023
Five9s Solutions (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
- Collection and Use of Personal Information
We may collect and process the following types of personal information:
a) Information you provide: When you interact with our website, products, or services, you may voluntarily provide personal information such as your name, email address, contact details, and any other information you choose to provide.
b) Automatic information: We may collect certain information automatically when you visit our website, including your IP address, browser type, device information, and browsing behaviour. This information helps us analyze trends, improve our website, and enhance our user experience.
c) Cookies and similar technologies: We use cookies and similar technologies to collect information about your interactions with our website. You can control cookies through your browser settings, but please note that disabling cookies may affect your user experience.
We use your personal information for the following purposes:
- To provide and deliver our products and services to you
- To communicate with you, respond to your inquiries, and provide customer support
- To personalize your experience on our website and improve our offerings
- To send you promotional materials, updates, and newsletters (with your consent)
- To conduct market research and analyze user behavior
- To comply with legal obligations and protect our rights and interests
- Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service providers: We may engage third-party service providers to perform certain functions on our behalf, such as website hosting, data analysis, payment processing, and customer support. These service providers have access to personal information necessary for performing their functions but are not permitted to use it for other purposes.
- Legal requirements: We may disclose your personal information if required to do so by law, court order, or other legal process, or if we believe that such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Data Transfers
We may transfer your personal information to recipients located in countries outside the European Economic Area (EEA) that may not have equivalent data protection laws. In such cases, we ensure that appropriate safeguards are in place to protect your personal information, such as Standard Contractual Clauses approved by the European Commission or other appropriate measures.
- Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.
- Your Rights
You have the right to:
- Access and request a copy of your personal information that we hold
- Rectify inaccurate or incomplete personal information
- Erase your personal data under certain circumstances
- Restrict or object to the processing of your personal information
- Data portability, i.e., receiving a copy of your personal information in a structured, commonly used, and machine-readable format
To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in the “Contact Us” section below.
- Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or
